Customer Success Manager Germany.
Join our team and our adventure!
40 hours - Hybride/Eindhoven HQ
about
Returnless 💙
We are Returnless, a Dutch scale-up that helps e-commerce merchants make their return processes more efficient and customer-friendly. With our smart, automated solutions, webshops reduce their costs, speed up returns handling and improve customer satisfaction. Our platform integrates with various e-commerce and ERP systems and is now used by more than 1.500 webshops internationally.
the role 🕵️
As a Customer Success Manager Germany, you will be responsible for building strong customer relationships and helping our clients get the most out of Returnless. You act as the key link between customers and our internal teams, with one clear goal: making customers successful with our software.
This role is especially important as we continue to grow in Germany. With JTL as our parent company, we expect many more German customers in the coming years. That is why we are looking for someone who can support and guide German-speaking customers in their own language, from onboarding and configuration to adoption and long-term success.
You are someone who:
- is a native German speaker
- enjoys working closely with customers, from entrepreneurial webshops to larger e-commerce players
- is structured, proactive, and takes ownership of customer questions until they are fully resolved
- is tech-savvy and picks up new tools, technologies, and concepts quickly
- has strong communication skills, both written and spoken
- likes to dive into customer challenges in detail and solve them independently
- has experience in e-commerce, SaaS, integrations, or customer success, this is a strong plus
- ideally lives Rheinland Westfalen (within 2 hours of Eindhoven)
- likes to enhance their powers with AI
what will you do? 👩🏼🔧
- You help German-speaking webshops get started with our software, from onboarding to full configuration, integration, and adoption
- You guide customers in setting up Returnless in the best possible way for their business
- You discuss customer challenges around returns and translate these into practical solutions within our platform
- You advise customers on how to use Returnless successfully and make sure they get value from the product
- You answer customer questions via email, phone, and video calls
- You support customers with technical and operational questions, such as account configuration, webshop settings, and API or integration-related topics
- You troubleshoot issues step by step until the problem is solved
- You work with integrations such as Magento, Shopify, Shopware, DHL and other carriers
- You identify upsell and expansion opportunities where relevant
- You collaborate closely with internal teams such as Sales, Marketing, Product, and Development to share customer feedback and improve the customer experience
- You document issues carefully and make sure colleagues are aligned on solutions and follow-up actions
the benefits
💯 Good work-life balance.
🕣 Flexible working hours.
🏡 Work from home or abroad.
📚 €1000 training budget per year.
🍹 Monthly team activities, parties and drinks at the office.
❤️🩹 Time to take care of your family.
🌴 25 vacation days + birthday off.
🏆 Returnless guru: Get 15 bonus days off for a mini sabbatical or XXL vacation in your fourth Returnless year.
💻 New Macbook.
what does Returnless offer 🤩
- A talented and ambitious team of around 35 people, all working with energy and dedication on the problems of returns for our customers
- A German e-commerce ecosystem to be a part of where you can learn & grow
- The opportunity to make real impact by helping webshops reduce returns and improve the customer journey
- A fast-growing software company with strong momentum in both the Dutch and German market
- A central office in Eindhoven, with great coffee and an informal, entrepreneurial atmosphere
- We would love to see you in the office every other week, or monthly depending on where you live, travel expenses are reimbursed
- Flexibility in how you organize your work, working hours, and location
- A role with real ownership, freedom, and room to grow
- A competitive salary
- The chance to be part of a company that is shaping the future of returns in e-commerce
This is more than just a job. At Returnless, your work has visible impact. You will join a team where people value ownership, freedom, collaboration, and building something meaningful together.
the core values
😎 Proud
We are Proud of our product, the dedication and friendship in our team, which results in a positive impact for our customers.
💙 Passionate
We are Passionate about our mission, while raising the bar for each other and don't forget to make fun and celebrate our shared accomplishments along the way.
🏆 Performing
We are Performing with the spirit of entrepreneurship. We are skilled in what we do and focus on results, while embracing the freedom to work from any location and anytime.
About JTL Group 🌍
Returnless is part of JTL Group, one of Europe’s leading e-commerce software groups. JTL helps online merchants run, connect, and grow their business through powerful software, a strong community, and deep e-commerce expertise.
The group combines powerful software solutions, a vibrant e-commerce community, and the strength of a tech powerhouse into one connected ecosystem. With the ambition to become Europe’s most impactful e-commerce platform by 2028, JTL is building a modular and integrated platform that helps businesses not just keep up, but move forward.
At JTL, we believe in three simple values: Never settle. Create together. Make an impact. These values guide how we build products, support customers, and collaborate across teams and countries.
For Returnless, being part of JTL means the best of both worlds: the ownership, energy, and speed of a scale-up, combined with the network, expertise, and long-term vision of a larger European group.
As we continue to grow in Germany, you will play an important role in helping German-speaking customers succeed with Returnless and become part of the wider JTL ecosystem.
