Account Executive Germany.
Join our team and our adventure!
40 hours - Hybride/Eindhoven HQ
about
Returnless 💙
At Returnless, we help online retailers make returns smarter, easier, and more customer-friendly. Our platform is already used by more than 1500 webshops, including brands such as My Jewellery, Kamera Express, Josh V, and many other leading e-commerce players.
We are now growing fast in Germany. As part of JTL Group, one of Europe’s leading e-commerce software groups, we are connected to a much larger German e-commerce ecosystem. JTL’s ambition is to become Europe’s most impactful e-commerce platform by 2028, built around three clear values: Never settle. Create together. Make an impact.
For Returnless, this means we combine the speed and ownership of a scale-up with the network, knowledge, and long-term vision of a larger European group.
the role 🕵️
We are looking for a commercially driven person who can help us grow Returnless in the German market.
This is not about hard selling. Returnless solves a clear problem for online retailers, so your role is to understand their challenges, guide them through their decision-making process, and show how our platform can help. Our mindset is simple: we don’t oversell, we overdeliver.
You are a native German speaker who communicates comfortably in English and has at least 2 years of experience in a commercial, sales, business development, or account executive role. You know how to build relationships, manage a pipeline, and guide potential customers towards the right solution.
Experience in e-commerce, SaaS, software, CRM tools, or digital solutions is a strong plus. Ideally, you live in Germany, preferably in North Rhine-Westphalia or within reasonable travel distance of Eindhoven.
You are someone who:
- has a strong interest in e-commerce, SaaS, software, or digital tools
- enjoys speaking with webshops and understanding their operational challenges
- is proactive, structured, and takes ownership of your own pipeline
- is commercially driven, but always consultative and customer-focused
- likes using modern tools and AI to work smarter and more effectively
- enjoys working in an international environment with Dutch and German colleagues
what will you do? 👩🏼🔧
- Follow up on inbound leads from marketing campaigns, partnerships, and the wider JTL ecosystem
- Develop your own outbound leads based on an ideal customer profile
- Qualify prospects and understand their pain points, decision process, and buying criteria
- Run product demos and show how Returnless can solve real returns challenges
- Manage your sales pipeline in a structured way from first contact to signed deal
- Share market insights and customer feedback with Marketing, Customer Success, Product, and Development
benefits
💯 Good work-life balance.
🕣 Flexible working hours.
🏡 Work from home or abroad.
📚 €1000 training budget per year.
🍹 Monthly team activities, parties and drinks at the office.
❤️🩹 Time to take care of your family.
🌴 25 vacation days + birthday off.
🏆 Returnless guru: Get 15 bonus days off for a mini sabbatical or XXL vacation in your fourth Returnless year.
💻 New Macbook.
what does Returnless offer 🤩
- A talented and ambitious team of around 35 people, all working with energy and dedication on the problems of returns for our customers
- A German e-commerce ecosystem to be a part of where you can learn & grow
- The opportunity to make real impact by helping webshops reduce returns and improve the customer journey
- A fast-growing software company with strong momentum in both the Dutch and German market
- A central office in Eindhoven, with great coffee and an informal, entrepreneurial atmosphere
- We would love to see you in the office every other week, or monthly depending on where you live, travel expenses are reimbursed
- Flexibility in how you organize your work, working hours, and location
- A role with real ownership, freedom, and room to grow
- A competitive salary
- The chance to be part of a company that is shaping the future of returns in e-commerce
This is more than just a job. At Returnless, your work has visible impact. You will join a team where people value ownership, freedom, collaboration, and building something meaningful together.
the core values
😎 Proud
We are Proud of our product, the dedication and friendship in our team, which results in a positive impact for our customers.
💙 Passionate
We are Passionate about our mission, while raising the bar for each other and don't forget to make fun and celebrate our shared accomplishments along the way.
🏆 Performing
We are Performing with the spirit of entrepreneurship. We are skilled in what we do and focus on results, while embracing the freedom to work from any location and anytime.
About JTL Group 🌍
Returnless is part of JTL Group, one of Europe’s leading e-commerce software groups. JTL helps online merchants run, connect, and grow their business through powerful software, a strong community, and deep e-commerce expertise.
The group combines powerful software solutions, a vibrant e-commerce community, and the strength of a tech powerhouse into one connected ecosystem. With the ambition to become Europe’s most impactful e-commerce platform by 2028, JTL is building a modular and integrated platform that helps businesses not just keep up, but move forward.
At JTL, we believe in three simple values: Never settle. Create together. Make an impact. These values guide how we build products, support customers, and collaborate across teams and countries.
For Returnless, being part of JTL means the best of both worlds: the ownership, energy, and speed of a scale-up, combined with the network, expertise, and long-term vision of a larger European group.
As we continue to grow in Germany, you will play an important role in helping German-speaking customers succeed with Returnless and become part of the wider JTL ecosystem.
