About Returnless 💙

At Returnless, we help online retailers make returns smarter, easier, and more customer-friendly. Our platform is already used by more than 1,500 online stores, including brands such as My Jewellery, Kamera Express, Josh V, and many other leading e-commerce players.

In the Benelux, Returnless is already a strong and well-known brand. Now we want to grow rapidly in Germany as well. As part of the JTL Group, one of Europe’s leading e-commerce software groups, we are connected to a large German e-commerce ecosystem. JTL aims to become Europe’s most impactful e-commerce platform by 2028.

Our product 📦

We always say, “Nobody likes returns, except us 😉”  Returns are part of e-commerce. They will never disappear completely. What you do control: how much time and money they cost you. That is where we come in.

We believe professional returns should not be reserved for the biggest e-commerce brands with the biggest teams. Every retailer deserves a return experience that simply works, without a complex setup or premium price tag. Here is what we mean:

• Brand experience for every store: a returns portal that fully aligns with your brand. This allows online stores to offer a premium customer experience that builds trust, whether they’re an established brand or just starting out.
• Operations that scale: don’t let returns stand in the way of your growth. With an efficient returns process, your brand can grow effortlessly with a smaller team.
• Data that fuels healthy growth: Returns are feedback in a box. Online stores discover why customers return items and make systematic adjustments, such as improving product quality or optimizing their website.
• Retain revenue through smart returns: a return doesn’t always have to mean an immediate refund; sometimes a customer is just as happy with an exchange or a gift card. We offer online stores the ability to provide these kinds of alternatives, so revenue can be retained with every return.

The role 🕵️

We’re looking for a creative content marketer to put Returnless on the map in Germany. We’ve built a strong reputation in the Benelux region. It’s up to you to establish our solution in Germany as well. Your content will determine how German online stores get to know Returnless.

You’ll create content that genuinely helps German e-commerce stores, and you’ll ensure that content reaches its audience. You’ll collaborate with the marketing team on campaigns: you’ll translate and localize campaigns for the German market and ensure they’re picked up and shared within the JTL network. In addition, you’ll have the freedom to identify opportunities in Germany on your own and develop content around them. And that goes beyond just text: visuals, videos, and photos are also part of your job.

You’re a native German speaker and fluent in English, both spoken and written. Do you also speak Dutch? That’s not a must, but it would be very gezellig ;) 

Do you live near our office in Eindhoven? Great! Do you live a bit further away? Then working remotely is an option, though we’d love to see your face at the office every now and then.

We value who you are more than the number of years of experience you have. You’re someone who:

• works independently and takes ownership of your own content and results
• thinks in terms of performance: you want to know what works and why
• proactively identifies opportunities and gets to work on them right away
• works in a structured and campaign-based way, with an eye for planning and deadlines
• is punctual and has a smooth, creative writing style
• has a basic understanding of SEO & GEO, or is eager to learn more about them
• have graphic and visual insight: you know how to design content in a way that makes your message clearer and puts our brand on the map more effectively - experience with Adobe (Photoshop, Illustrator, or InDesign) is a plus
• have the drive to continually improve your work
• enjoys working with modern tools

What will you be doing? 👩🏼‍🔧

• You’ll create and visually design content for the German market: websites, blogs, PR articles, social media posts, presentations, and emails. You name it!
• You’ll contribute ideas for upcoming campaigns and translate and localize them to make them as appealing as possible to German readers
• You’ll create content that not only inspires German online stores but also connects them with us, such as white papers, webinars, and landing pages
• You’ll ensure our German content is easily findable in (AI) search engines: you’ll conduct keyword research, optimize the website and blogs, and track rankings
• You’ll identify content opportunities in Germany, such as trends, regulations, and customer stories, and develop them
• You’ll create German customer case studies in collaboration with our customers and the Customer Success team
• You’ll create content related to German events, such as JTL Connect: before, during, and after the event
• You’ll ensure our content is picked up and shared within JTL and the broader German e-commerce ecosystem
• You’ll measure the performance of your content, including organic traffic, reach, engagement, and leads, and make data-driven adjustments
• You’ll be part of the marketing team and work closely with Sales, Product, and Customer Success to better understand the market and our product