Join our adventure in becoming Europe's #1 return solution!
40 hours · Eindhoven HQ and/or Remote
What are we looking for?🕵️
As a Support Specialist, you are the first point of contact for our customers. You assist them with questions, issues, and challenges related to our product. You ensure that our customers can seamlessly use our software and play a crucial role in maintaining customer satisfaction. You enjoy solving problems and thrive on making customers happy.
You are customer-focused and passionate about helping people.
You have problem-solving skills: you enjoy diving into a problem and won’t stop until it’s resolved.
You have excellent communication skills, both verbal and written, and can explain technical issues in a simple way.
You are organized and maintain oversight, even when handling multiple tasks at once.
Tech-savvy: you quickly adapt to new systems and software.
Experience with the e-commerce landscape and platforms like Shopify, Magento, or WooCommerce is a plus.
Perks
💯 Good work-life balance 🏡 Work from home or abroad 📚 €1000 training budget 🍹 Monthly restaurant visits, club nights, going to a festival together or just having fun at the office ❤️🩹 Time to take care of your family 🌴 25 holidays + birthday off. 🏆 Returnless guru: Get 15 bonus days off for a mini sabbatical or XXL holiday in your fourth Returnless year 💻 New Macbook
What will you be doing at Returnless? 🛠️
You are responsible for first-line support for our customers, answering their questions via email, chat, and video calls.
You solve technical issues experienced by customers, such as account configuration, error messages in our software, or problems integrating online stores.
You guide customers step-by-step through our troubleshooting processes until the issue is fully resolved.
You work with integrations like Magento, Shopify, PostNL, Sendcloud, and more, helping customers understand and configure them effectively.
You accurately log issues in our system, ensuring colleagues have clear insight into progress and solutions.
You identify patterns in customer inquiries and share these insights with our team to improve our product and services.
You contribute ideas on how to enhance our support processes and deliver even more value to our customers.
What do we have to offer? 🎁
A great team of around 25 talented individuals working with passion and drive towards our mission.
An excellent opportunity to make an impact by reducing online store returns — we currently handle about 10% of all returns in the Netherlands. You'll help customers succeed with our platform, which is used daily by over 10,000 online stores and consumers.
An inspiring startup office in the heart of Eindhoven, with excellent coffee ☕️. Ideally, you can be present at least two days a week (we reimburse your travel expenses).
Set your own working hours and days. Enjoy your free time and work from your favorite location. We do appreciate it if you can join us at the office at least two days a week.
This isn’t just a job—become part of a fast-growing movement in the eCommerce landscape. People join Returnless because their effort and time are rewarded with fun, freedom, and the perks of a startup.
A market-competitive salary.
"It almost doesn't feel like work, we just create something really cool together. 💙 We get inspiration from our customers to make our product even better. In the process, we build a beautiful platform with a group of driven people to make the lives of webshops and consumers just a little bit easier."
