Join our adventure in becoming Europe's #1 return solution!
40 hours · Eindhoven HQ and/or Remote
What are we looking for?🕵️
As Customer Success Manager, you will be responsible for maintaining and strengthening the relationships with our customers. You will ensure that they get the best out of our product. You will also act as the central point of contact between the customer and our internal teams, aiming to achieve high customer satisfaction.
You get energy from interacting with our customers. These are merchants in all industries and of all sizes.
You are result-driven and take responsibility for bringing issues to a successful conclusion.
Tech-savvy: you understand modern technology, you learn new technology and concepts easily.
You have good (or excellent) communication skills, both speaking and writing.
You have the drive to figure out our customers' problems in detail and solve them independently.
Experience with the e-commerce landscape is a plus.
Fluent in German and English (both speaking and writing).
Perks
💯 Good work-life balance 🏡 Work from home or abroad 📚 €1000 training budget 🍹 Monthly restaurant visits, club nights, going to a festival together or just having fun at the office ❤️🩹 Time to take care of your family 🌴 25 holidays + birthday off. 🏆 Returnless guru: Get 15 bonus days off for a mini sabbatical or XXL holiday in your fourth Returnless year 💻 New Macbook
What will you be doing at Returnless? 🛠️
You help merchants get started with our software. From initial onboarding to full integration and adoption.
You sit down with customers to discuss what their problems are around returns, and are able to solve them with our software.
You advise customers on how best to deploy our software and make sure they are happy with Returnless.
You answer (technical) questions via e-mail, telephone and video calls.
You solve technical problems that arise with our returnless solution. Such as account configuration, webshop settings or API integration questions. For example, we have integrations with Magento, Shopify, PostNL, DHL, Budbee, Homerr, Sendcloud.
You walk our customers through a ‘troubleshoot’ process until their technical issue is resolved.
You identify upsell opportunities to increase value for the customer and our business.
You collaborate with internal teams (such as sales, marketing and development) to share customer feedback and implement improvements.
You carefully log all issues in our software and make sure colleagues are aware of your solution.
What do we have to offer? 🎁
An amazing team with talented people, working with passion and drive towards our mission: to become Europe's #1 returns platform.
An inspiring office with great coffee in the center of Eindhoven. It would be great if you could spend at least two days a week here (we'll cover travel expenses).
Great opportunity to make an impact by reducing webshop returns -> we now process around 10% of all Dutch returns. You will help customers become more successful with our platform, which is used by more than 10,000 webshops and consumers every day.
Set your own working hours and days. Determine your own off-time and working location. We strongly believe in responsibility, freedom, and output over input and location.
This is not just any job, you will become part of a fast-growing movement in the e-commerce landscape. People work at Returnless because their commitment and time are rewarded with fun, freedom, and the perks of a scale-up.
A competitive salary.
"It almost doesn't feel like work, we just create something really cool together. 💙 We get inspiration from our customers to make our product even better. In the process, we build a beautiful platform with a group of driven people to make the lives of webshops and consumers just a little bit easier."
