Sales Development Representative.
Join our team and join us on this adventure!
40 hours - Hybrid/Eindhoven HQ
about
Returnless 💙
At Returnless, we help online retailers make returns smarter, easier, and more customer-friendly. Our platform is already used by more than 1,500 online stores, including brands such as My Jewellery, Kamera Express, Josh V, and many other leading e-commerce players.
We are now growing rapidly in Germany. As part of JTL Group, one of Europe’s leading e-commerce software groups, we’re connected to a much larger German e-commerce ecosystem. JTL’s ambition is to become Europe’s most impactful e-commerce platform by 2028, and it’s built around three clear values: Never settle. Create together. Make an impact.
For Returnless, this means we combine the speed and ownership of a scale-up with the network, knowledge, and long-term vision of a larger European group.
This role is designed for someone who wants to grow fast. Within one year, if you perform well, you’ll be on your way to becoming a full-fledged Account Executive. No vague promises, we mean it.
the role 🕵️
We’re looking for a driven and curious person who wants to start their career in SaaS sales and grow into a full-fledged Account Executive.
This isn’t about hard selling. Returnless solves a clear problem for online retailers, so your role is to open doors, build relationships from scratch, and show why solving their returns issue is worth their time. Our mindset is simple: we don’t oversell, we overdeliver.
You’re a native Dutch speaker who communicates professionally in English. You don’t need to have experience as a SDR / BDR. We’re looking for someone with perseverance, who’s sharp and genuinely interested in the world of e-commerce. Drive and curiosity matter more than a perfect resume.
You’re someone who:
- Just picks up the phone and doesn’t freeze up when things get tough
- Knows how to spark curiosity with the right questions, not just a rehearsed pitch
- Is results-driven, but always puts relationships first
- Genuinely wants to understand the e-commerce world, not just sell within it
- Works in a structured way, builds habits, and takes ownership of your own work
- Enjoys using modern tools and AI to work smarter and more effectively
- Is ready to do research, identify target accounts, and create a plan before picking up the phone.
what will you do? 👩🏼🔧
- Build your own pipeline through targeted outbound prospecting: cold calling, email, and LinkedIn outreach
- Identify target accounts and figure out who you need to speak with before reaching out
- Turn cold prospects into real conversations by asking the right questions and showing genuine interest
- Work closely with Marketing and your Account Executives on territory strategy, account research, and opportunity development
- Get to know the Dutch e-commerce market: understand the challenges online stores face and speak their language
- Keep the pipeline accurate: log every conversation (our AI tools do most of the work for you) in HubSpot and ensure your data reflects reality
benefits
💯 Good work-life balance.
🕣 Flexible work hours.
🏡 Work from home or abroad.
📚 €1000 training budget per year.
🍹 Monthly team activities, parties, and drinks at the office.
❤️🩹 Time to take care of your family.
🌴 25 vacation days + a day off on your birthday.
🏆 Returnless Guru: Get 15 bonus days off for a mini-sabbatical or an XXL vacation in your fourth Returnless year.
💻 MacBook.
what does Returnless offer? 🤩
- A talented and ambitious team of about 35 people, all working with energy and dedication to solve our clients’ return challenges
- A real opportunity to advance to Account Executive after one year. Perform well, and we’ll make it happen.
- A role with real responsibility from day one
- Modern tools that help you stay on top of things: Aircall, Leexi, HubSpot, and AI tools that help you prepare better and work smarter
- A salary between €2,700 and €3,300 per month, plus a bonus, and a MacBook
- Be part of a German e-commerce ecosystem where you can learn and grow
- The chance to make a real impact by helping online stores reduce returns and improve the customer journey
- A central office in Eindhoven, with great coffee and a casual, entrepreneurial atmosphere
This is more than just a job. At Returnless, your work has a visible impact. You’ll join a team where people value ownership, freedom, collaboration, and building something meaningful together.
the core values
😎 Proud
We are proud of our product, the dedication and camaraderie within our team, which results in a positive impact for our customers.
💙 Passionate
We are passionate about our mission, constantly raising the bar for one another, and never forgetting to have fun and celebrate our shared accomplishments along the way.
🏆 Performing
We operate with an entrepreneurial spirit. We are skilled in what we do and focus on results, while embracing the freedom to work from any location and at any time.
about JTL group 🌍
Returnless is part of JTL Group, one of Europe’s leading e-commerce software groups. JTL helps online merchants run, connect, and grow their businesses through powerful software, a strong community, and deep e-commerce expertise.
The group combines powerful software solutions, a vibrant e-commerce community, and the strength of a tech powerhouse into a single connected ecosystem. With the ambition to become Europe’s most impactful e-commerce platform by 2028, JTL is building a modular and integrated platform that helps businesses not just keep up, but move forward.
At JTL, we believe in three simple values: Never settle. Create together. Make an impact. These values guide how we build products, support customers, and collaborate across teams and countries.
For Returnless, being part of JTL means the best of both worlds: the ownership, energy, and speed of a scale-up, combined with the network, expertise, and long-term vision of a larger European group.
As we continue to grow in Germany, you will play a key role in helping German-speaking customers succeed with Returnless and become part of the broader JTL ecosystem.
