Sales Development Representative.
Join our team and our adventure!
40 hours - Hybrid/Eindhoven HQ
about
Returnless 💙
At Returnless, we help online retailers make returns smarter, easier, and more customer-friendly. Our platform is already used by more than 1500 webshops, including brands such as My Jewellery, Kamera Express, Josh V, and many other leading e-commerce players.
We are now growing fast in Germany. As part of JTL Group, one of Europe’s leading e-commerce software groups, we are connected to a much larger German e-commerce ecosystem. JTL’s ambition is to become Europe’s most impactful e-commerce platform by 2028, and is built around three clear values: Never settle. Create together. Make an impact.
For Returnless, this means we combine the speed and ownership of a scale-up with the network, knowledge, and long-term vision of a larger European group.
This role is built for someone who wants to grow. Fast. Within one year, if you perform, you are on the path to becoming a full Account Executive. No vague promises. We mean it.
the role 🕵️
We are looking for a driven and curious person who wants to kick off their SaaS sales career and grow into a full Account Executive.
This is not about hard selling. Returnless solves a clear problem for online retailers, so your role is to find the right people, spark the right conversations, and show them why solving their returns challenge is worth their time. Our mindset is simple: we don't oversell, we overdeliver.
You are a native Dutch speaker who communicates professionally in English. You do not need to have been an SDR before. What we are looking for is someone persistent, sharp, and genuinely interested in the e-commerce world. Drive and curiosity matter more than a perfect CV.
You are someone who:
- Picks up the phone and does not freeze when things get challenging
- Knows how to spark curiosity with the right questions, not just a scripted pitch
- Is driven by results, but always thinks relationships first
- Genuinely wants to understand the e-commerce world, not just sell into it
- Works in a structured way, builds habits, and takes ownership of your own activity
- Likes using modern tools and AI to work smarter and more effectively
- Is ready to learn fast and step up when the moment comes
what will you do? 👩🏼🔧
- Build your own pipeline through targeted outbound prospecting: cold calling, email, and LinkedIn outreach
- Turn cold prospects into real conversations by asking the right questions and sparking genuine interest
- Pick up and qualify inbound leads that need extra touchpoints before reaching demo stage
- Work closely with Marketing and your Account Executives on territory strategy, account research, and opportunity development
- Learn the Dutch e-commerce market: understand what webshops struggle with and speak their language
- Keep the pipeline honest: log every conversation (our AI tooling does most of your work) in HubSpot and make sure your data reflects reality
benefits
💯 Good work-life balance.
🕣 Flexible working hours.
🏡 Work from home or abroad.
📚 €1000 training budget per year.
🍹 Monthly team activities, parties and drinks at the office.
❤️🩹 Time to take care of your family.
🌴 25 vacation days + birthday off.
🏆 Returnless guru: Get 15 bonus days off for a mini sabbatical or XXL vacation in your fourth Returnless year.
💻 Macbook.
what does Returnless offer 🤩
- A talented and ambitious team of around 35 people, all working with energy and dedication on the problems of returns for our customers
- A salary between €2.300 and €3.000 per month, excluding bonus.
- A lot of freedom, responsibility, and direct impact on product decisions
- Being part of a German e-commerce ecosystem where you can learn & grow
- The opportunity to make real impact by helping webshops reduce returns and improve the customer journey
- A central office in Eindhoven, with great coffee and an informal, entrepreneurial atmosphere
- We would love to see you in the office every other week, or monthly depending on where you live, travel expenses are reimbursed
- Flexibility in how you organize your work, working hours, and location
- A role with real ownership, freedom, and room to grow
- A competitive salary
- The chance to be part of a company that is shaping the future of returns in e-commerce
This is more than just a job. At Returnless, your work has visible impact. You will join a team where people value ownership, freedom, collaboration, and building something meaningful together.
the core values
😎 Proud
We are Proud of our product, the dedication and friendship in our team, which results in a positive impact for our customers.
💙 Passionate
We are Passionate about our mission, while raising the bar for each other and don't forget to make fun and celebrate our shared accomplishments along the way.
🏆 Performing
We are Performing with the spirit of entrepreneurship. We are skilled in what we do and focus on results, while embracing the freedom to work from any location and anytime.
About JTL Group 🌍
Returnless is part of JTL Group, one of Europe’s leading e-commerce software groups. JTL helps online merchants run, connect, and grow their business through powerful software, a strong community, and deep e-commerce expertise.
The group combines powerful software solutions, a vibrant e-commerce community, and the strength of a tech powerhouse into one connected ecosystem. With the ambition to become Europe’s most impactful e-commerce platform by 2028, JTL is building a modular and integrated platform that helps businesses not just keep up, but move forward.
At JTL, we believe in three simple values: Never settle. Create together. Make an impact. These values guide how we build products, support customers, and collaborate across teams and countries.
For Returnless, being part of JTL means the best of both worlds: the ownership, energy, and speed of a scale-up, combined with the network, expertise, and long-term vision of a larger European group.
As we continue to grow in Germany, you will play an important role in helping German-speaking customers succeed with Returnless and become part of the wider JTL ecosystem.
